Terms & Conditions
Your satisfaction is extremely important to us. We are always happy to do what we can to ensure you a pleasant shopping experience. We are human and sometimes make mistakes, but just let us know and we'll correct them promptly.
All embroidery designs and images are copyright protected. Read complete copyright statement.
If any problem arises or you have questions, feel free to contact us.
- EMAIL the following info to: email@example.com
- In the body of the email, list the following:
- The details of your order or inquiry
- Description of the problem
- Your contact information, including phone number and email address
- Any other information that will be helpful.
Please allow 48 hours for us to process your inquiry. If you don't hear from us by then, we probably didn't receive your email, so please try again and be sure to include contact details. Also make sure we are white-listed in your email program so you can get our response in your box.
IMMEDIATE DOWNLOAD DELIVERY OF EMBROIDERY FILES
Most of our embroidery designs are available for immediate download (Exceptions: If you use a debit card for your transaction, it may create an "e-check" which takes 3-5 days to clear. Occasionally there will be a special which will require us to manually process the information before downloads are set). Right after your order is finalized, you will receive an email confirmation (sent to your primary email address recorded at Paypal) from firstname.lastname@example.org which will give you a download link to download your designs. Make sure you have white-listed our server at alwaysjdesigns.com to ensure delivery. If you do not receive this confirmation email within 12 hours after your order, follow the steps above to contact us.
REFUND AND CREDIT POLICIES
Downloadable Electronically Transmitted Products: Due to the electronic nature of our digitized designs and software, refunds are not issued on downloadable products. However, replacements and credits are gladly issued in the case of corrupt files or if there is a problem from our end. All other problems will be handled on an individual basis. *
Double Orders: If you have previously ordered a product from us and accidently double ordered, we will gladly credit you the full amount for other designs or a refund your payment source MINUS a $2 fee or 3% of the total, whichever is greater. Refunds are only offered the same month as the double order, after that, credits only will be issued.
All effort is made to only display accurate and current information on the website and in advertising. In the event of typo errors or unintentional misinformation, we reserve the right to default to the actual intended information, without penalty.
While some designs may be free forever, other designs are "Time Limited Freebies" and these designs are free for no longer than 24 hours. Once the initial free period is over, free alphabet individual letters are only available to purchase while the free alphabet is running, thereafter the alphabet will only be available as a set.